Question 1

What does Flex Scorebook cost?

Accepted Answer

Scorekeeping is free and always will be. A coach never pays. Families can read the box score, the play-by-play and every game log for free too. Batting averages, the full rankings board, weekly movement and the shareable card are part of Fastpitch Plus at $69.99 a year — one subscription covering both sites and every daughter on your account.

Question 2

Do I need to install anything?

Accepted Answer

No. It runs in your phone's browser. You can add it to your home screen so it opens full screen like an app — on iPhone, open flexscorebook.com in Safari, tap Share, scroll down and tap Add to Home Screen.

Question 3

Who should create the account, the coach or a parent?

Accepted Answer

The coach. He creates the team and the roster. Parents then claim their own daughter from a link he shares, and from that point her profile belongs to her family.

Question 4

Can I use it for baseball?

Accepted Answer

No. It is built for fastpitch rules specifically — DP and FLEX, courtesy runners, re-entry, illegal pitch, and the run rules of each sanctioning body.

Question 5

Does it work without signal?

Accepted Answer

Yes. Every tap is written to your phone before the network is touched. Lose service in the third inning and keep scoring — it uploads when service returns. Closing the app, reloading, or a flat battery will not lose plays.

Question 6

What happens if I make a mistake?

Accepted Answer

Undo the last play. Corrections are recorded rather than erased, so the book keeps an honest history of what was changed.

Question 7

Do I have to set a lineup before I start?

Accepted Answer

Yes. Scoring is blocked until your batting order exists, because a play recorded with no batter cannot be attributed to anyone.

Question 8

How do I handle a courtesy runner?

Accepted Answer

Use the courtesy runner button. She does not enter the game and the batting order does not change — which is how fastpitch treats it, and is why it is not a substitution.

Question 9

How do I move fielders around without substituting?

Accepted Answer

Use Defensive change. It moves players between positions without touching the batting order or affecting re-entry eligibility.

Question 10

Does it know the run rule?

Accepted Answer

Yes. Set the sanctioning body on the team and the game ends when the rule says so — USSSA, USA Softball, NSA, USFA, PGF and NFHS each have their own.

Question 11

Can I score a 5 or 6 inning game?

Accepted Answer

Yes. Set the innings when you create the game.

Question 12

What happens if the home team is ahead after the top of the last inning?

Accepted Answer

The game ends. They do not bat.

Question 13

Do I have to enter the other team's roster?

Accepted Answer

No. You can score the whole game without naming a single opposing player.

Question 14

What is the fielder and trajectory step for?

Accepted Answer

It records who fielded the ball and how it was hit. That is what makes fielding statistics and spray charts possible later, and it cannot be reconstructed after the fact.

Question 15

What is the team page?

Accepted Answer

A free public website for your team — roster, schedule, results and box scores — at an address you choose.

Question 16

Can I change the web address?

Accepted Answer

Yes, from the team page settings. Pick it carefully; anyone who has the old link will need the new one.

Question 17

Is the venue shown?

Accepted Answer

No, and it never will be. Neither is the start time. One parent cannot consent for eleven other families to publishing where twelve girls will be on a Saturday morning.

Question 18

Why do some players show only a jersey number?

Accepted Answer

Until a parent claims her, an athlete is shown by jersey number and position only. Her name is not published. It appears once her family has claimed her and chosen to make her profile public.

Question 19

Can Google find my team page?

Accepted Answer

Yes. The page is built so search engines can read it, and it produces a proper preview when you paste the link into a group chat.

Question 20

How do I add players?

Accepted Answer

Add each girl with a first name, last name and jersey number. That is all you need to start scoring.

Question 21

What is a claim link?

Accepted Answer

A private link that hands a player's record to her family. Share them in your team group chat. When a parent taps her daughter's link and confirms, the record becomes hers.

Question 22

Should I post claim links publicly?

Accepted Answer

No. Send them through a private team channel only. Anyone with the link could claim that child.

Question 23

What can I still change after a parent claims her?

Accepted Answer

Her jersey number. Her name, photograph, biography, visibility and academics belong to her family from that point, and the system enforces that rather than relying on good manners.

Question 24

Someone claimed the wrong girl. Can it be undone?

Accepted Answer

Yes. You can undo a claim from your roster. It returns her profile to private and revokes the consent that claim created.

Question 25

A player left the team mid-season. What happens to her stats?

Accepted Answer

The games she played stay in the book. Her record of those games does not disappear because she moved clubs.

Question 26

Where do the statistics come from?

Accepted Answer

Only from games kept in Flex Scorebook and finalized. Nobody types them in afterwards, and nothing is self-reported.

Question 27

When do her stats appear?

Accepted Answer

When you end the game. Each girl's line is written at that moment and lands on her Fastpitch Authority profile.

Question 28

I finalized a game with a mistake in it. Can it be fixed?

Accepted Answer

Yes. Correct the play and re-finalize. The statistics are recomputed rather than duplicated.

Question 29

Why can I see averages but a parent cannot?

Accepted Answer

Counting stats — at bats, hits, home runs, RBI — are free. Averages and rate statistics are part of Fastpitch Plus.

Question 30

Is ERA calculated over seven innings or nine?

Accepted Answer

Seven. It is fastpitch.

Question 31

How does a girl get ranked?

Accepted Answer

From the games her coach scored. She needs a minimum number of plate appearances in a season to appear at all.

Question 32

Are only paying families ranked?

Accepted Answer

No. Every athlete over the minimum is ranked whether her family pays or not — a rank means nothing unless it is measured against the whole field. What a subscription buys is seeing the other names on the board, not a better position.

Question 33

Can paying money improve her rank?

Accepted Answer

No. Subscription status and event attendance are excluded from every ranking calculation. Rank is not for sale in any form.

Question 34

My daughter went 3 for 3 and is not near the top. Why?

Accepted Answer

Rates are adjusted for how little a player has played. Three at bats is pulled toward the league average; eighty is not. It stops one good afternoon topping a board, and it means a hot start settles into reality over a season rather than collapsing in a week.

Question 35

How often do rankings change?

Accepted Answer

Once a week. Everything moves at once on Monday morning, so a number stays put long enough to be worth looking at.

Question 36

What is she ranked against?

Accepted Answer

Her age group and division, first in her state, then her region, then nationally. Hitting and pitching are separate boards.

Question 37

The board is empty. Is it broken?

Accepted Answer

No. Rankings need games in the book. Until enough have been scored in a season, boards stay empty rather than showing something meaningless.

Question 38

How does billing work?

Accepted Answer

Annually, in advance. It renews automatically each year and we email you about 30 days before it does.

Question 39

Can I get a refund?

Accepted Answer

No. All subscription purchases are final, including partial or unused terms. Canceling stops the next renewal but does not refund the term you have already paid for. If you were charged in error, email support@fastpitchauthority.com and we will look into it.

Question 40

How do I cancel?

Accepted Answer

From your account settings, without contacting anyone. Paid features stay until the end of the period you have already paid for.

Question 41

I have two daughters. Do I pay twice?

Accepted Answer

No. One subscription covers every athlete linked to your account, on both sites.

Question 42

Do I lose my data if I cancel?

Accepted Answer

No. Scorekeeping, rosters, team pages and game records stay on the free plan. Only the paid features stop.

Question 43

Do you offer monthly billing, trials or discount codes?

Accepted Answer

No to all three. Annual only, the price is the price, and all sales are final.

Question 44

Who can see my daughter's information?

Accepted Answer

Her family controls it. Her profile is private unless her family publishes it, and an athlete under 13 is never visible to college coaches — that is enforced in the database, not just hidden in the app.

Question 45

Can a coach publish my daughter's profile?

Accepted Answer

No. He can edit her jersey number and the sporting facts of an unclaimed player. Visibility, photographs, biography and academics are the family's alone.

Question 46

Can I have her record deleted?

Accepted Answer

Yes. Email support@fastpitchauthority.com with "Privacy Request" in the subject line. Our Privacy Policy and Children's Privacy Notice set out exactly what we do.

Question 47

Can I upload video?

Accepted Answer

Not yet. There is no upload interface, and nothing will accept media until the required consent is recorded.

Question 48

I cannot sign in.

Accepted Answer

Use the forgotten password link on the sign-in page. If the email never arrives, check spam, then email support@fastpitchauthority.com.

Question 49

The app will not add to my home screen.

Accepted Answer

On iPhone that option only appears in the real Safari app, not a link opened inside another app, and not in a private tab. Open flexscorebook.com in Safari directly, then Share, then scroll down.

Question 50

Something is wrong with a stat.

Accepted Answer

Tell your coach first — he can correct the play and re-finalize. If the number still looks wrong, email us with the team and the game.

FAQ

Getting started

Keeping the book

Your team page

Roster and claiming

Statistics

Rankings

Billing

Privacy and safety

Trouble